• Best Practices for Highly Successful Development Teams

    I just returned from the highly informative (and fun) User Interface Conference. At the conference, I taught the full-day seminar, Product Usability: Survival Techniques, sharing the results of years of research examining how successful development teams incorporate usability practices into their process. As part of the day, I share several best practices including: 1. Usability test early and often One of the best ways to prevent launching unusable products is to identify any issues early…
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  • Teaching full-day workshop at the User Interface 13 Conference

    This October, I’ll be teaching the full-day workshop, Product Usability: Survival Techniques, at the UI Conference in Cambridge, Massachusetts. I will be discussing the most successful techniques for incorporating usability practices into the development process. The highlight of the day is the design exercise where attendees create a working interface in only a few hours — and usability test it with real users. If you register for the conference, and use the promotion code PERFETTI,…
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  • Netflix: Always Thinking About Their Customers – Even When They Can’t Help

    As both a loyal Netflix customer and a Macintosh user, I've always been disappointed that I can't take advantage of Netflix's Watch Instantly feature on my computer. The feature isn't currently supported for the Mac, and for months, I've been asking myself why Netflix has chosen to ignore the needs of a large subset of their audience. Thanks to Netflix, I now know the answer. When Mac users visit the Watch Instantly page, they can…
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